Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
How long does it take to get a piece of glass art?
Securing glass, creating the piece and firing the piece can take many days if this is a piece created for the buyer.
Where are you located?
In a suburb of Chicago, in the state of Illinois.
Contact Information
Privacy Policy
Privacy Policy
At Beautifully Broken LLC, we respect your privacy and believe you should feel confident when you provide us with your personal information.
Our commitment is simple:
We will not sell, rent, or trade your personal information to anyone for profit.
We collect and use customer information only as reasonably necessary to provide our handmade glass products and services, process orders and payments, communicate with you, and operate our business.
Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Mailing or shipping address
- Email address
- Telephone number
- Information necessary to process an order or payment
- Information you voluntarily provide to us when requesting a custom piece
- Information you voluntarily provide when contacting us or placing an order
We do not intentionally collect more personal information than we need to conduct our business.
How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Create and complete custom handmade glass pieces
- Arrange shipping or delivery
- Communicate with you about your order
- Respond to questions or requests
- Process payments
- Provide customer service
- Maintain appropriate business and transaction records
- Comply with applicable legal requirements
We do not sell your personal information or use your personal information as a product from which we make money.
Custom Orders
If you request a custom piece of glass art, we may use the information you provide to create the piece according to your specifications.
We will not use your personal information, photographs, names, or other identifying information in connection with a custom piece for advertising or promotional purposes without your permission.
Photographs of Our Work
We may photograph our handmade glass products for our website, social media, displays, or other business purposes.
If a photograph includes a customer, their home, their personal information, or other identifying details, we will not intentionally use that information for promotional purposes without permission.
Payment Information
When you make a purchase, payment information may be processed by a third-party payment processor. We do not sell your payment information.
Third-party payment processors may collect and process information according to their own privacy policies and security practices. We encourage customers to review the privacy policy of the payment service they use.
Sharing Information With Service Providers
We may need to provide limited customer information to companies that help us operate our business, such as shipping companies, payment processors, website providers, or other service providers.
These companies receive information only as reasonably necessary to perform the service for us. We do not provide customer information to third parties for the purpose of allowing them to sell or profit from your personal information.
Marketing Communications
If you voluntarily provide your email address or telephone number, we may use it to communicate with you about your orders or, where permitted, to provide information about our products or business.
You may ask us to stop sending marketing communications at any time.
Your Privacy Choices
You may contact us at any time to:
- Ask what personal information we have about you
- Request that we correct inaccurate information
- Request that we delete information that we no longer need to retain
- Ask us to stop using your information for marketing purposes
- Ask questions about how your information is being used
We will make reasonable efforts to honor your request, subject to information we are required to retain for legal, tax, accounting, payment-processing, or other legitimate business purposes.
Data Security
We take reasonable measures to protect the personal information we maintain from unauthorized access, use, or disclosure.
However, no method of storing or transmitting information over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our business is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our business practices or applicable laws. The updated policy will be posted with a new effective date.
Our Promise to You
We value the trust our customers place in us.
We do not sell your personal information. We do not trade your personal information. We do not make money by selling customer data.
Your information is collected so that we can serve you and operate our business—not so that we can turn your personal information into a source of profit.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Beautifully Broken LLC
Returns & Refunds
We want you to be happy with your purchase. If you are not completely satisfied, we are happy to help with returns and exchanges under the guidelines below.
Returns
Items may be returned within 30 days of purchase for a refund or exchange.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Free from damage or signs of wear
- Returned with the original packaging, when applicable
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or personalized items
- Gift cards
- Clearance or final-sale items
- Items that have been used, damaged, or altered after purchase
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the item was received damaged, defective, or was sent in error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work with you to resolve the issue and, when appropriate, provide a replacement or full refund.
Please include your order information and photos of the damaged or incorrect item when contacting us.
Exchanges
If you would like to exchange an eligible item, please contact us within 30 days of purchase. Exchanges are subject to product availability.
How to Start a Return
To request a return or exchange, please contact us at [dlynch@beautifully-broken.online] with your name, order number, and the reason for the return.
We will provide instructions for completing your return.
Please do not send items back without contacting us first.
Return Shipping
Unless the item is defective, damaged, or was sent incorrectly, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. We are not responsible for items lost or damaged during return shipping.
Contact Us
If you have any questions about our return or refund policy, please contact us at:
Beautifully Broken
815-556-9809
dlynch@beautifully-broken.online
We appreciate your business and want to make sure your experience with us is a positive one.
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.